TERMS & CONDITIONS

Shipping

  • We currently only ship within Australia
  • We ship via Australia Post standard Parcel Post
  • All costs of shipping are stated in the invoice
  • Orders are generally process within 1-3 working days and can take up to 6  days to reach you upon shipment. 

Afterpay

  • All info available via afterpay website https://help.afterpay.com/hc/en-au 

Returns

  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. We will request photos upon refund enquiry. 
  • To complete your return, we require a receipt or proof of purchase.
  • Please do not send your purchase back without contacting us first
  • There are certain situations where only partial refunds are granted
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at kingdomculturecompany@gmail.com

Sale items

  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kingdomculturecompany@gmail.com
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.